General Guide

Any First time purchase discount?

Yes, we offer 10% off on your first purchase, apply Coupon "FIRSTKARNAM". Also you can check sale section for discounted items.

Anything for regular costumes, future discount offers?

Please subscribe our mailing address to get information about discounts for regular costumes, Also updates of our event and new collection launch 

What are the shipping charges?

No shipping charges on orders above INR 5000/- for India, No shipping charges on orders above INR 35000/- for International.

Which countries does we ship?

We ship worldwide.

Do you have store?

We don’t have a retail store as of now. We have a studio cum workshop. You are welcome to visit with prior appointment. We have stockists in different locations. Please check below link for our stockist.
https://karnam.in/pages/stockist

Can you make a style in a different fabric from your collection?

Yes, we can make it. Please contact to get fabric options  : +91-8140044499

I have placed an order on your website. I am unsure about the size. Can you make the garment as per my measurements? 

Yes, we can make it as per your measurement. Will get in touch with you for more details.

Can I cancel my order?

Yes! Please contact to our customer support within 24 hour from the Date of order placed.

Do you use natural dyes in all your garments?

Yes! Most of the products are natural dyes, Apart from natural dye we also use Azo free dye. 

Can I change my shipping address after placing an order?

Yes, you can! Please call costumer support, we will change if product not yet dispatched.

Why are the garments so expensive?

We use high quality hand-woven fabrics from different parts of India. Our garments are ethically made with very slow process of making fabric to garments and its handcrafted and hand finished. We thoughtfully decide the price of the product taking into account our overheads, fair wages to our artisans and karigars.

Is COD available? 

No, not as of now... 

Do you sell fabric?

No, we don’t sell fabric. We only sell stitched garments. 

How to care the garments, does it need extra care and attention? 

Yes these are Natural dyed and hand woven fabrics need gentle handle. Please Check our Page. https://www.karnam.in/pages/product-care

Do you also take bulk orders?

Yes, we take. For bulk enquiries, please contact : +91-8140044499 or Email at info.karnam@gmail.com

Can you make customised collection for bulk order?

Yes! We can make customise collection for your requirements from fabric to garments exclusively made. Please contact.  info.karnam@gmail.com

Can it be made out of stock item in same or other fabric?

Yes, we can make it. However Restocking depend on the fabric availability if you need any specific garment, Please contact to get fabric options Kripa : +91-8140044499. We will try to make garment as per request.

Why the garment I have received is slightly colour variation.

We make every product with love and care. However, it may have some visual difference on monitor's display also our product are hand crafted it may have slight variation.

What should I do if I receive a faulty or incorrect product?

If you have received garment faulty or incorrectly please call or Email the details us on info.karnam@gmail.com